Pet charges

Dogs are permitted in selected holiday homes at a charge of £50 per dog per week or £30 per dog for a short break (maximum 2 dogs). Please note that pets are not permitted on the beach or in the Three Rocks, except for guide/assistance dogs, which must have a lead or harness on at all times. We do not allow dangerous dog breeds on site. If you have any queries, please contact reception.

Items for hire

We are happy to provide a number of add-on items on request, such as the following:

• Travel cots – £10 per week
• Highchairs – £10 per week
• Pushchairs – £15 per week
• Bed guards – £10 per week
• Towel sets – £5 per week
• Safety gate – £10 per week
• Hairdryers – £10 per week

Please contact reception with any enquires.

What’s included in the price of my holiday?

The prices quoted on this website are per holiday home (not per person) and include:

• Up to 6 pool passes for 2-bedroom models*
• Up to 8 pool passes for 3-bedroom models*
• Full entertainments access and free entry for all children’s clubs
• All pillows, duvets and bed linen
• All crockery, cutlery and utensils
• All gas, electricity and hot water

Please get in touch with us if you are unsure what the price of booking your holiday includes.

*Pool passes are only included with Comfort Holiday Homes during peak season.

Our refund guarantee

When you’re looking forward to your holiday, the last thing you want to think about is cancelling because something has happened preventing your travel.

For your peace of mind, we offer a refund guarantee plan to cover your holiday home or pitch booking. Cover costs just £2 per night Touring/Camping, £3 per night Holiday Homes (Excluding Look Out, Ladram Diamonds & Lodges), £4 per night for all Lodges, Ladram Diamonds and Look Out. It must be selected at time of booking and paid for along with the deposit at time of booking.

Our promise to you

In the horrible event of you having to cancel your holiday due to illness, jury service, redundancy or a death of any customers listed as travelling, we promise to refund: (see table, right) To action your refund we would need supporting documentation, such as a doctor’s note, death certificate, employer’s letter, court notification. Any costs incurred will be at your own expense. Cancellation charges will not take effect until documentation has been received.

Time scale of cancellation

Amount to be refunded

Day of arrival or within 24 hours of holiday check in time Sadly no money would be refunded
24 hours – 48 hours prior to holiday check in time 70% loss, 30% refund less £50 cancellation charge plus refund guarantee plan
48 hours – 72 hours prior to holiday check in time 30% loss, 70% refund less £50 cancellation charge plus refund guarantee plan
From booking to 72 hours prior to holiday check in time 100% refund less £50 cancellation charge plus cancellation refund guarantee plan